Refund Policy

Last updated: 14 July 2026

30-day money-back guarantee

We want you to be happy with FixyourFilm. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Orders are sold by Fixyourfuture (FixyourFilm) and paid through our payment service provider Stripe. To request a refund:

1. Email us at daniel@filmforge.nl with your order reference (the payment id shown in your purchase history), or
2. Use the contact form and mention the order date and amount.

Approved refunds are returned to the original payment method via Stripe, typically within 5–10 business days.

What happens to your credits

When a purchase is refunded, the corresponding credits are removed from your account. If the credits associated with the refunded order have already been fully consumed, we may decline the refund or refund a pro-rated amount for the unused portion, at our reasonable discretion.

Statutory rights

This policy is in addition to, and does not limit, any statutory consumer rights you have under the law of your country of residence, including any right of withdrawal under EU consumer law.

Contact

Fixyourfuture · daniel@filmforge.nl