Refund Policy

Last updated: 14 July 2026

30-day money-back guarantee

We want you to be happy with FixyourFilm. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Our order process and refunds are handled by our reseller Paddle.com Market Ltd, which is the Merchant of Record for all Fixyourfuture / FixyourFilm orders. To request a refund:

1. Visit paddle.net and look up your order using the email address you paid with, or
2. Email us at hello@filmforge.nl with your order reference and we will forward the request to Paddle on your behalf.

Approved refunds are returned to the original payment method by Paddle, typically within 5–10 business days.

What happens to your credits

When a purchase is refunded, the corresponding credits are removed from your account. If the credits associated with the refunded order have already been fully consumed, we may decline the refund or refund a pro-rated amount for the unused portion, at our reasonable discretion and in line with Paddle's refund handling.

Statutory rights

This policy is in addition to, and does not limit, any statutory consumer rights you have under the law of your country of residence, including any right of withdrawal under EU consumer law.

Contact

Fixyourfuture · hello@filmforge.nl